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Manaual Adding

Evaluation Form

@csrf

Personal Information

Citizen's Charter (CC) Questions

Service Quality Questions*

INSTRUCTIONS: For SQD0-8, please put a check mark (βœ”) on the column that best corresponds to your answer.

Question 😞
Strongly Disagree
πŸ˜•
Disagree
😐
Neither Agree nor Disagree
πŸ™‚
Agree
πŸ˜ƒ
Strongly Agree
N/A
SQD0: I am satisfied with the service that I availed. βœ” βœ” βœ” βœ” βœ” βœ”
SQD1: I spent a reasonable amount of time for my transaction. βœ” βœ” βœ” βœ” βœ” βœ”
SQD2: The office followed the transaction's requirements and steps based on the information provided. βœ” βœ” βœ” βœ” βœ” βœ”
SQD3: The steps (including payment) I needed to complete my transaction were easy and simple. βœ” βœ” βœ” βœ” βœ” βœ”
SQD4: I easily found information about my transaction from the office or its website. βœ” βœ” βœ” βœ” βœ” βœ”
SQD5: I paid a reasonable amount of fees for my transaction. βœ” βœ” βœ” βœ” βœ” βœ”
SQD6: I feel the office was fair to everyone, or "walang palakasan," during my transaction. βœ” βœ” βœ” βœ” βœ” βœ”
SQD7: I was treated courteously by the staff, and (if I asked for help) the staff was helpful. βœ” βœ” βœ” βœ” βœ” βœ”
SQD8: I got what I needed from the government office, or (if denied) the denial of my request was sufficiently explained to me. βœ” βœ” βœ” βœ” βœ” βœ”

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